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Thank you — we have your request

A member of the cloudsstride.com team will reply to the email address you provided within one business day.

Cancellation and refunds

Under the Law of Ukraine No. 3153-IX 'On Consumer Protection' (from 01.07.2024), distance contracts normally carry a 14-day right of withdrawal; services supplied on a specific date may be exempt. Booking terms are in our public offer and confirmation email.

Your personal data

We process your data to answer this request under the Law of Ukraine No. 2297-VI 'On Personal Data Protection'. Cookies that identify you are personal data and need prior informed consent. Our Privacy Policy explains your rights.

Seller identification

Business name: cloudsstride.com (PE)
Address: Business Center Horizon, 24 Antonovycha Street, Kyiv, 01004, Ukraine
EDRPOU code: 91363922
Email: contact@cloudsstride.com
Phone: +380 953 715 6170

Legal basis

Services follow Law of Ukraine No. 675-VIII 'On Electronic Commerce' (03.09.2015) and Law of Ukraine No. 3153-IX 'On Consumer Protection' (01.07.2024). Package tours follow Law of Ukraine No. 324/95-VR 'On Tourism' (15.09.1995); the operator licence appears in your booking documents. Wellness content is not medical advice (Law of Ukraine No. 270/96-VR 'On Advertising').